Accessibility is determined by physical location of services, hours that services are offered, and numerous emotional factors. As a manager, you may have limited control over the location of your services. You can alter or extend service hours to fit the schedules of your clients. You can also influence how accessible your services are by making sure that:
- buildings and services are clearly identified;
- clients feel safe around the facility;
- the building and grounds are clean and attractive;
- staff members speak the language of clients and are aware of their customs.
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